Part 3 – Proactive Diagnostics and Remediation for Platform Reliability and Incident Response

In our first post we answered how you can start or improve your incident response using runbook automation in your organization.


The second post gives you a framework for evaluating processes and technologies for the phases we see that leading organizations are building in the space. 


In this third post, we discuss how modern tooling being designed today and for the future enables proactive management through both monitoring and probing for signals of degradation before they become issues, real-time automated remediation of the unhealthy apps and infrastructure, as well as escalation of unaddressable issues to appropriate teams.


Proactive Automation for Platform Reliability and Incident Avoidance

Leaders are building proactive apps to manage the confluence of increasingly complex tech stacks, the API-economy, and continued WFA affecting staff all creating an incredibly challenging environment for IT professionals. Add in uncertain grid stability and ridiculous numbers of cybersecurity threats and the need for proactive platform reliability becomes a must have.

On a brighter note, Forrester also noted that in 2022, Intelligent Automation (IA) will generate

$134 billion in labor value by enabling businesses to shift staff, skills and investment toward critical functions such as innovation, augmenting the customer experience or operational efficiency.

Key goals for Proactive Automation:

How to reduce burnout among IT and SecOps professionals?

CardinalOps discovered that 15% of SIEM rules lead to 95% of the tickets handled by a SOC, demonstrating that a small percentage of noisy rules overwhelm SOC analysts with distracting false positive alerts, thus leading to burnout.

How to boost ROI?

Ponemon reported nearly half of the organizations surveyed by researchers (45%) predicted salaries to jump an average of 29% in 2020. The report said that more than half the costs of running a SecOps are labor-related, with the average cost of maintaining a SOC being around $3 million — $1.46 million for labor, and $1.4 million for everything else.

How to modernize critical organizational functions for SRE and SecOps?

The new generation of dev tools and IT technologies are being designed to solve issues around alert fatigue, tool inundation, disparate data sets, burnout and more. Modern tools need seamless ingestion of telemetry and myriad other IT and security tool data, use AI/ML proficiently, and have automation and remediation natively built into workflows.

Hyper Automation is transforming operations

Current conventional wisdom is that AI is the key to transforming any enterprise application, but the reality is that most AI requires serious “data ditch digging” to get to the point of benefiting an enterprise. AI is only part of the transformational equation, and the second (and frequently missing) missing part is Robotic Process Automation or RPA. And when AI and RPA are correctly combined and applied, the result is hyperautomation.

The pandemic created an inflection point, prioritizing workers’ safety and the technologies needed to support them, and the labor shortage which began before the pandemic has become even more challenging of a constraint to deal with, which is accelerating the use of hyperautomation to improve process performance from the shop floor to the top floor.

Proactive Diagnostics and Remediation as part of a digital immune system

76 percent of teams responsible for digital products are now also responsible for revenue generation.

CIOs are looking for new practices and approaches that their teams can adopt to deliver that high business value, along with mitigating risk and increasing customer satisfaction. A digital immune system provides such a roadmap.

“Digital Immunity” combines data-driven insight into operations, automated and extreme testing, automated incident resolution, software engineering within IT operations and security in the application supply chain to increase the resilience and stability of systems.

Gartner predicts that by 2025, organizations that invest in building “Digital Immunity” will reduce system downtime by up to 80% — and that translates directly into higher revenue.

Automated diagnostics with corresponding “one-click” remediation for critical services

Business Value

Our customers and prospects find value in our AI-driven, Diagnostics create a foundation for preventing many issues around Platform Reliability, Incident Response, and Security and Compliance.

Our mission, like yours, is to provide your employees / faculty / partners, your customers / students / patients, and more with safe, user-friendly and secure work environments by:

  • Boosting User Experience — by reducing all phases of incident response — lowering alert noise , firefights and triage, and incident repair, all leading to gains in operational efficiency (FTE Service Savings per site / per shift is one key metric)
  • Boosting DevOps and SRE productivity — As Forrester noted, Intelligent Automation (IA) will generate $100+ billion in value by shifting skilled staff toward more mission-critical functions such as product innovation vs IT support
  • Reducing Both the Number of Issues to Resolve and MTTR on Issues — with AI/ML-powered, automated remediation that have driven 50% boosts in DevOps efficiency for some of our customers
RunBook automation driving down Time to Repair
RunBook automation driving down Time to Repair

Each of these benefits on their own can offer 5–6 figure USD savings per year, shortening the payback period on your investment.

To try one of our individual runbooks for one of your critical services — Kubernetes, AWS, Kafka, Elastic, and dozens more today on GitHub.

Or contact us for a personalized demo of the full, proactive automation platform.

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